Privacy Policy

SPKRS is a marketplace for premium audio equipment operated by Nate Evan Lukas Inc. ("SPKRS", "we", "us"). This policy explains what information we collect, how we use it, and the choices you have. It applies to the SPKRS iOS app and website.

Information we collect

• Account information. Email address, display name, and password (or your Google/Apple sign-in identity). If you sign in with Apple you may choose to hide your email address.
• Profile and preferences. Optional details such as your location, listening preferences, brands you follow, and budget ranges used to personalize your feed.
• Listings and other content you post. Photos, descriptions, prices, condition notes, and messages you exchange with other users.
• Purchase and sale information. Orders, shipping addresses, tracking numbers, order history, seller balances, withdrawals, and related records.
• Payment information. Payments are processed by Stripe. Your full card number and bank credentials go directly to Stripe and never touch SPKRS servers. We receive limited transaction metadata (amounts, status, last-4 identifiers).
• Seller verification. Sellers are verified by Stripe as part of payout onboarding (see below). SPKRS stores only the verification outcome, never the documents or details Stripe collects.
• Device and usage data. Push notification tokens (if you enable notifications), app interactions, crash reports, and diagnostic logs.

Seller verification with Stripe

Sellers are verified by Stripe when they set up payouts. Stripe collects the details it needs to verify a person or a business: name, date of birth, address, tax identifiers, and, where its checks require it, identity documents, along with fraud signals and information about the devices that connect to its services. Stripe shares the verification outcome with us and uses this information to operate and improve its services, including fraud detection. You can learn more about Stripe and read its privacy policy at stripe.com/privacy.

Bot protection with hCaptcha

We use hCaptcha to protect account creation, sign-in, email verification and password reset from bots and abuse. When a challenge loads, hCaptcha collects information about your device and how you interact with the page, which can include your IP address, browser and operating system details, and mouse or touch activity, and uses it to judge whether you are a person rather than a script. hCaptcha acts as our processor for this purpose, and we rely on our legitimate interest in keeping accounts and payments on SPKRS secure. Its collection and use of that data is governed by the hCaptcha Privacy Policy and Terms of Service.

How we use information

• Operate the marketplace: listings, orders, escrow, payouts, and support.
• Verify seller identities and prevent fraud, scams, and counterfeits.
• Review listings for accuracy and safety, including automated (AI-assisted) review of listing photos and text.
• Send transactional notifications (orders, shipping, funds released) and, with your permission, push notifications.
• Personalize your feed and improve the product using aggregate analytics.
• Comply with legal obligations, including tax and financial record-keeping.

How we share information

We do not sell your personal information. We share it only with service providers that operate SPKRS on our behalf: Stripe (payments, payouts, seller verification), shipping carriers (delivery), Supabase (database and authentication), Vercel (hosting), PostHog (product analytics), Sentry (error monitoring), Resend (email delivery), hCaptcha (bot and abuse protection on the sign-up, sign-in and password reset forms), and Google (AI-assisted listing review of photos and listing text). Each provider receives only what it needs to perform its service. We may also disclose information when required by law or to protect users from fraud or harm.

Data retention and deletion

You can delete your account at any time under Settings → Delete account. Deletion removes your profile, listings, photos, preferences, messages, saved items, and sign-in identity. Records of completed financial transactions (orders, ledger entries, withdrawals) are retained in an archived form as required for accounting, tax, and dispute-resolution obligations. Your account is gone, but these archived records are still keyed to your former account so we can match them to the tax year and transactions they document. We remove your shipping and pickup addresses from them at deletion time, keep only what accounting requires (amounts, dates, fees, and an order reference), and delete the archived records entirely after 7 years. If you have a remaining balance or orders in progress, you'll be asked to resolve them before deletion.

Stripe retains a copy of the data provided as part of seller verification. You can delete your information from Stripe's servers or revoke your consent by contacting us at nle@spkrs.org or via Stripe support at support.stripe.com.

Your rights

Depending on where you live (including California and the EU/EEA), you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. Exercise these rights in-app (Settings) or by emailing nle@spkrs.org. We will not discriminate against you for exercising them.

Children

SPKRS is not directed to children. You must be at least 18 years old to create an account, buy, or sell on SPKRS.

Changes

We'll post any material changes to this policy here and update the effective date. Continued use of SPKRS after changes take effect means you accept the updated policy.

Contact

Nate Evan Lukas Inc. · Westlake Village, CA · nle@spkrs.org