Seller Agreement

This agreement applies when you sell on SPKRS and supplements the Terms of Service. You accept it before your first listing.

1. Verification

Before publishing a listing you must set up a payout account through Stripe Connect, which verifies you as part of onboarding: personal verification if you sell as an individual, business verification (including your company details) if you sell as a business. Stripe collects these details directly; SPKRS never stores them, only the verification outcome.

2. Listings

• List only items you legally own and physically possess.
• Describe items accurately: condition, defects, missing accessories, and modifications must be disclosed. Photos must show the actual item.
• Listings pass automated (AI-assisted) and human review and may be declined or removed for misrepresentation or policy violations.

3. Fees

• Buyers pay a 5% service fee at checkout on top of your listed price. Your listed price is what is credited to your SPKRS balance.
• A 2% fee applies to each withdrawal from your SPKRS balance to your bank account.

4. Shipping (posted orders)

This section applies to orders you post. A collection has no carrier, no label and no dispatch clock, so none of it binds you on those orders. See Section 5.

• Ship within 3 days of the order. Posted orders not shipped within 72 hours may be cancelled and refunded. Freight orders, and orders a supplier ships direct to the buyer, have 7 days instead — booking an LTL carrier, or waiting on a supplier’s dispatch, does not fit in three.
• Every posted order must ship with tracking, added from the order screen.
• SPKRS buys the label and you pay for it. The buyer is charged no postage. The cost is deducted from your payout when your funds release, and never more than the shipping figure quoted to you when you listed the item. If the real label costs more than that, SPKRS pays the difference.
• SPKRS does not provide transit insurance. You may optionally declare the item’s value with the carrier when you list it; that premium is also deducted from your payout, and it raises what the carrier will pay rather than making SPKRS liable. Cover is only ever charged to you when the carrier actually applied it.
• You are responsible for the item until it arrives safely with the buyer.
• Orders that ship in more than one box ship as one order. SPKRS buys a label for every box, each box is tracked separately, and you photograph each one before it goes. The order is not marked shipped until every box has a tracking number, and it is not delivered — and your money does not start its release clock — until every box has arrived.
• If one box is lost or arrives damaged, the buyer is refunded in full and keeps nothing. A pair with one speaker missing is not half a sale. You arrange collection of any box that did arrive, at your cost, and recover what you can from the carrier for the one that did not.
• You must pack every order to the SPKRS packaging standard. That page also sets out how to file a carrier claim if a parcel is lost or damaged.

5. Collections (local pickup)

When you list an item for local pickup, the buyer pays through SPKRS as normal and collects it in person. None of the deadlines in Section 4 apply: there is no dispatch clock on a collection, and an order waiting to be collected is never cancelled for not having shipped. What applies instead:

• Agree the time and place with the buyer in SPKRS messages. Keeping it in the thread is what gives you a record if the collection is ever questioned.
• Meet in a public place.
• Do not hand the item over until the sale is showing in your SPKRS orders. If it isn’t showing, you have not been paid, and nothing about the handover is covered.
• Never take cash or any payment outside SPKRS for a collection. That is fee circumvention, it voids escrow for both of you, and it is grounds for removal from the seller program.
• The item must match your listing at handover, exactly as it must in a posted order. There is no parcel, so the packaging standard does not apply, and there is no transit, so you carry no transit risk.
• SPKRS does not mediate the meeting itself. We are not there, we do not vet the location or the person, and we cannot establish what happened at handover. Judge the meeting for yourself and walk away from anything you are not comfortable with.

6. Payouts

When a buyer pays, funds are held in escrow. Your sale proceeds land in your SPKRS balance and become available 3 days after confirmed delivery. You can withdraw available funds to your linked bank account at any time; withdrawals are transferred via Stripe Connect and typically arrive within 1–2 business days.

On a collection, the 3 days run from the buyer confirming they have the item, not from any carrier event. If the buyer never confirms, the collection is treated as complete 30 days after purchase and your funds become available 3 days after that, which is 33 days from payment at the outside. That clock starts at payment, so it is not the same as the 14-day backstop on a posted order.

7. Issues, disputes, and chargebacks

If the buyer reports an issue (not as described, damaged, not received), the escrowed funds are held and are not released to you while the report is open.

You have 5 business days to respond to the report. Respond from the order itself, or by replying to the email we send you. If you do not respond within that time the buyer is refunded in full automatically, and the sale is reversed. Silence is treated as accepting the buyer's account of it, because SPKRS has nothing else to weigh against it.

If you do respond, nothing is decided automatically. SPKRS reads both sides (your packing photographs, your working-condition video if you filmed one, the buyer's evidence) and decides within 10 business days of your response.

The working-condition video is optional. Your packing photographs are not. If the buyer reports damage, that video is the strongest thing you can show — without one, SPKRS decides on what is available, which usually favours the buyer. It is evidence, not cover: whether you filmed it or not changes nothing about what the buyer is owed.

When SPKRS decides for the buyer, they are refunded the full amount they paid: the item and the service fee. That refund does not wait on any carrier claim and is not reduced by one. The postage you funded is not returned to you, because it was spent moving the item. Loss or damage in transit is yours, less whatever the carrier pays out. SPKRS does not insure shipments and does not carry the loss on your behalf. What the carrier pays depends almost entirely on how the item was packed, which is why the Packaging Standard is a requirement of selling here and not a recommendation.

Above 100 lb, or over the carriers' size limits, SPKRS buys no label and the carriage is arranged between you and the buyer. There is no SPKRS-purchased shipment behind a freight order and therefore no carrier claim SPKRS can assist with. The buyer's escrow protection is unchanged, so on a freight order you carry the transit risk in full.

Misrepresentation, chargebacks, or repeated disputes may result in payout holds, balance adjustments, or removal from the seller program. You are responsible for refund amounts arising from your misrepresentation. The buyer's side of all of this is set out in Buyer Protection.

8. Taxes

You are responsible for your own taxes. Payment processors are required to report seller proceeds above IRS thresholds (Form 1099-K, issued via Stripe). Keep your tax details current in your Stripe Connect account.

9. Data sharing

You authorize SPKRS to share necessary verification and payout information with Stripe, and shipment details with shipping carriers, solely to facilitate your sales.

10. Termination

You may stop selling at any time; obligations for completed or pending sales survive. SPKRS may suspend or remove sellers who violate this agreement or the Terms of Service.

Contact

Nate Evan Lukas Inc. · Westlake Village, CA · nle@spkrs.org